We are committed to responding to every message we receive. Whether you have a question, a correction to flag, or simply want to get in touch, this page explains how to reach us and what to expect.
The most reliable way to contact our team is by email. We monitor our inbox daily and aim to reply within two working days.
Please include as much detail as possible in your message. Clear, specific enquiries receive faster, more useful responses.
We welcome messages on a range of topics, including:
We read every message carefully. If your enquiry falls outside our scope, we will let you know promptly rather than leave you waiting.
To help us handle your enquiry efficiently, please provide the following where relevant:
We aim to acknowledge all emails within one working day and provide a full response within two working days. During busy periods, this may extend slightly, but we will always follow up.
If you are concerned about your own gambling habits or those of someone you know, we encourage you to seek support from a dedicated organisation. Our contact address is not a helpline and cannot provide personal guidance on gambling-related issues.
Thank you for taking the time to get in touch. We value every message and aim to be as helpful and transparent as possible in our replies.