We welcome questions, feedback, and general enquiries from our readers. Whether you have spotted an error, want to suggest a topic, or simply need clarification on something you have read, our editorial team is here to help.
The quickest way to get a response is by sending an email directly to our team. We aim to reply to all messages within two working days.
We handle a range of enquiries. To help us respond efficiently, please include as much detail as possible in your message.
To make sure we can assist you as quickly as possible, please provide the following when you write to us:
We receive a high volume of messages and prioritise enquiries in the order they arrive. Urgent matters — such as safeguarding concerns or significant factual errors — are escalated and reviewed as a priority. We do not offer live chat or telephone support at this time.
If you or someone you know is experiencing difficulties related to gambling, please do not wait for a reply from us. Contact a dedicated support service immediately. Organisations such as GamCare and BeGambleAware offer free, confidential help around the clock.
Thank you for taking the time to get in touch. Every message we receive helps us improve the quality and accuracy of our content.